In order to better serve you, we recommend contacting us by sending a message from our Provider Profile, or our Patient Portal.
Messages sent to us in this matter are typically responded to within 24-48 hours, and are frequently checked outside of office hours.
Due to our limited office hours (Tuesday through Thursday from 12:00 pm - 5:30 pm) during which we are seeing patients, our ability to answer and return phone calls can, at times, be limited. Additionally, be aware, voicemail messages left after hours, will not be heard until the next day of business and will be handled in the order they arrived. This can result in 5-7 day window before receiving a call back. While phone calls are of course welcome, we again recommend contacting us via the above-mentioned methods.
If you are an existing patient who does not have a Patient Portal account and would like one, please visit our Provider Profile page and send us a message with:
To schedule an appointment, please call our office at (336) 538-2014 between 12:00 PM and 5:30 PM, Tuesday through Thursday, or use online scheduling.
Phone visits are done after-hours between 6:00 PM - 9:00 PM.
When using the online scheduler for a phone visit, please choose latest time available for the date you are requesting your appointment.
When requesting an in-office appointment, please DO NOT request appointments for the next business day.
Any next day appointments that are requested will likely be declined.
If you are having a problem and wish to be seen as soon as possible, please sent us a message from the Provider Profile, or our Patient Portal.
If you must cancel or reschedule your appointment, we request that you contact us at least two (2) business days in advance. This notice will allow another patient to use your appointment time.
We respect the time of all our patients. We also strive to provide each and every patient with the highest quality of personalized care possible. Because of this there may be times when a patient may require more of providers time than expected, and causing some delays.
We understand this can be an inconvenience, and we apologize in advance. We hope though, that rather than feeling inconvenienced or frustrated, you instead feel reassured that every patient at Grace Women’s Clinic is treated like family, and given personalized care of the highest quality.
Should you experience a delay long-enough that you can no longer wait, please notify a member of our reception staff before leaving. They will happily work with you to reschedule your appointment for a date and time that will be convenient for you. If you do not have the time to reschedule your appointment before leaving, simply ask the reception staff to contact you at a later time to reschedule your appointment.
If you are delayed and will be arriving late for your appointment, every effort will be made to see you the same day provided you notify us by calling the office at (336) 538-2014.
Failure to notify us of a late arrive will likely result in the cancelation and rescheduling of your appointment.
Please use the following link to download our Medical Records Request Form.
You are entitled to copies of your medical records, for yourself or for another medical provider. After providing our medical records secretary with the proper written authorization, the office will release your records.
Please allow a minimum of ten (10) business days to prepare and mail/fax/transmit your medical records.
Please be aware there is a fee of $0.50 per page, plus the actual cost of shipping.
The Authorization for Grace Women's Clinic to Release Medical Records form may be downloaded by clicking here.
If you are on a long-term medication, our physicians will typically prescribe a sufficient quantity to last until your next visit, and/or recommend a date for you to return to the office to re-evaluate your progress with the medication(s).
If you are running out of your medication(s), it is likely because your follow-up appointment or annual visit is approaching or a follow-up appointment was not scheduled in which case you will need to contact us to schedule one.
Medication refills are handled during office hours ONLY, and in most cases, an office visit is required.
Medications not written for you by a healthcare provider at Grace Women’s Clinic will NOT be refilled without an appointment. We will also require that a copy of your medical records from the physician who previously prescribed the medication(s) to you be sent to us, it is recommended to ensure you allow enough time for your previous physician to send your medical records before your scheduled appointment date.
When contacting us to request a medication or a medication-refill please ensure you provide the following information (it is also recommended that you bring this information with you as well if you will need to be seen by a healthcare provider):
This practice provides prescriptions as are medically necessary and appropriate in your treatment. It is your responsibility to promptly fill the prescription. Should the prescription become lost, or you have moved to a new pharmacy, and a replacement is necessary, you will need to schedule an appointment.
Please note there is a $25.00 fee that must be paid before the replacement prescription is provided.
Some health plans require referrals for you to see a specialist.
If you are a new patient and have been referred to our office with a medical condition by another physician, you may be required to provide us with a referral. If you arrive at our office without a referral and one is required, you will be asked to reschedule your appointment for another day. New patients are asked to pre-register, and provide their insurance benefit information (if any) in advance of your first appointment. This allows us to serve you better, by helping to prevent the inconvenience of rescheduling and/or any unexpected costs due to services that your insurance benefits may not cover.
If you are referred to a specialist by one of our physicians, we will schedule the appointment for you based on your needs and availability.
If you plan to see a specialist unrelated to your OB/GYN health you must obtain the referral from your primary care physician (PCP). If you do not have a PCP and would like to have one, then we suggest the following options: