Practice Philosophy

Practice Philosophy

 

Grace Women’s Clinic was designed by women for women.  Care and services are provided by Dr. Knowles-Jonas, M.D., and our Women’s Health Nurse Practitioners Molly Crossman, C.W.H.N.P. and Dr. Noreen Esposito, W.H.N.P.. Our health care providers will work with you to develop a medical plan designed specifically for you. They strive to provide the high quality of care that they would want to receive from their own physicians, and to keep you in charge of your health.

To help support this philosophy, we offer the following guides:

When you leave our office, we hope you will say, "The care that I received was excellent!" In order to accomplish that, we want to be sensitive to your personal values and beliefs, as well as your unique cultural, ethnic, racial, and religious identity. Equally important, we want you to help us with your care. For example, if you are experiencing pain or discomfort, please let your caregiver know so we can attempt to alleviate it.

Information about your care is very private, and is protected by state and federal laws. We work hard to respect your privacy, while, at the same time, complying with the laws applicable to us. In most cases, it's up to you whether we give out your information. By using our consent forms, you may request that information go to family members or friends involved in your care. Alternatively, you may request that information not be shared.

We pride ourselves on patient-focused medicine. But to do so, we need your help. Our caregivers are seeking to give all of our patients the same level of professional, personalized care that you can and should expect from us. We ask that you respect your caregivers and our other patients.

We want you to have an excellent experience with Grace Women’s Clinic.

Please contact us and let us know how satisfied you are. Tell us when you have had an excellent experience. When there is a problem, let us know how you feel, what you think about it and what you want. We want
to work with you to resolve the problem as best we can and learn from these opportunities.

There are many ways that we will ask you to help us meet your health needs. We will need your complete health history, including all medications you are currently taking and any allergies that you have. We will need to know your current symptoms and we will want your input as we develop your plan of care. You will be informed of the benefits, as well as any risks, of the treatment you will receive. There will be many ways that you can help with your health care. For example, your medications will be reviewed each time you visit one of our medical offices, so please make certain you have a current medication list with you.

You may refuse treatment at any time during your care. Your health care provider will tell you what the health-related outcomes of your refusal might be. The responsibility for the outcomes due to your decision would, of course, be yours.

As a part of your care, we may want to refer you to another medical office or health care facility for care we do not provide. Or, you may want information about a referral to another service or care provider.

Again, please ask if you need more information about your care. If you are not satisfied with your options for treatment, we will respect your wish for a second opinion.

If you have questions about your health records, your physician can discuss these with you. If you want to know more about your care or your caregivers, please ask.

Our financial advisors will answer your questions about your bill. Please take responsibility to pay your bill.

Office Hours:

Monday - Thursday

8:30 AM - 4:30 PM

Friday

8:30 AM - 12:30 PM