General Questions

FAQ's - General

Scheduling An Appointment

Scheduling An Appointment

To schedule an appointment, please call our office at (336) 538-2014 between 8:30am and 4:30pm, Monday through Friday.

A member of our reception staff will ask you to explain the nature or reason of your visit and/or problem. This is to ensure we schedule you with a healthcare provider best-suited to treat you and your needs, and to ensure you are seen in the appropriate amount of time based on your availability and/or problem.

If you will be a new patient, we will pre-register you at the time you make your appointment. If you carry insurance, please have your policy information available at the time you call. This allows us to notify you of any services provided during your visit that may not be covered by your insurance.

Canceling Appointments

Canceling Appointments

If you must cancel or reschedule your appointment, we request that you contact us at least two (2) business days in advance. This notice will allow another patient to use your appointment time.

New GYN patients, New/Initial OB patients, and any patient scheduled for an office-procedure are required to notify us of a cancellation by 10:00am two (2) business days in advance in order to avoid a fee.

Established GYN and OB patients are required to notify us of a cancellation a minimum of twenty-four (24) hours in advance in order to avoid a fee.

Appointment Delays

Appointment Delays

We respect the time of all our patients. We also strive to provide each and every patient with the highest quality of personalized care possible. Because of this there may be times when a patient may require more of providers time than expected, and causing some delays.

We understand this can be an inconvenience, and we apologize in advance. We hope though, that rather than feeling inconvenienced or frustrated, you instead feel reassured that every patient at Grace Women’s Clinic is treated like family, and given personalized care of the highest quality.

Should you experience a delay long-enough that you can no longer wait, please notify a member of our reception staff before leaving. They will happily work with you to reschedule your appointment for a date and time that will be convenient for you. If you do not have the time to reschedule your appointment before leaving, simply ask the reception staff to contact you at a later time to reschedule your appointment.

Late Arrivals

Late Arrivals

If you are delayed and will be arriving late for your appointment, every effort will be made to see you the same day provided you notify us by calling the office at (336) 538-2014.

Failure to notify us of a late arrive will likely result in the cancelation and rescheduling of your appointment.

Emergencies During Business Hours

If experiencing a life-threatening medical emergency CALL 911 IMMEDIATELY!

If the emergency occurs during office hours, please contact us at (336) 538-2014

Please be prepared to provide the following information to the staff member that answers your call:

  • Your name
  • Your date of birth
  • A phone number you can be reached at in the event that the call is for some reason disconnected, or the physician will need to call you back. It is preferable if more than one number can be given.
  • The nature of your emergency.

 

Emergencies After-Hours

If experiencing a life-threatening medical emergency CALL 911 IMMEDIATELY!

If the emergency occurs after office hours, please call (336) 538-2014 and you will be instructed on how to contact the physician on call. The physician on-call will return your call as quickly as possible.

Please limit your calls to true emergencies.

If your problem is not a medical emergency, you may:

  • Call (336) 538-2014 and leave a detailed voicemail;
  • Send us a message using our online web form; or
  • Call (336) 538-2014 during office hours.

Transferring Records To Grace Women’s Clinic

Transferring Records To Grace Women’s Clinic

Please use the following link to download our Medical Records Request Form.

Requesting Your Medical Records From Grace Women’s Clinic

Requesting Your Medical Records From Grace Women’s Clinic

You are entitled to copies of your medical records, for yourself or for another medical provider. After providing our medical records secretary with the proper written authorization, the office will release your records.

Please allow a minimum of ten (10) business days to prepare and mail/fax/transmit your medical records.

Please be aware there is a fee of $0.50 per page, plus the actual cost of shipping.

The Authorization for Grace Women's Clinic to Release Medical Records form may be downloaded by clicking here.

Medication Requests and Medication-Refill Requests

Medication Requests and Medication-Refill Requests

If you are on a long-term medication, our physicians will typically prescribe a sufficient quantity to last until your next visit, and/or recommend a date for you to return to the office to re-evaluate your progress with the medication(s).

If you are running out of your medication(s), it is likely because your follow-up appointment or annual visit is approaching or a follow-up appointment was not scheduled in which case you will need to contact us to schedule one.

Medication refills are handled during office hours ONLY, and in most cases, an office visit is required.

Medications not written for you by a healthcare provider at Grace Women’s Clinic will NOT be refilled without an appointment. We will also require that a copy of your medical records from the physician who previously prescribed the medication(s) to you be sent to us, it is recommended to ensure you allow enough time for your previous physician to send your medical records before your scheduled appointment date.

When contacting us to request a medication or a medication-refill please ensure you provide the following information (it is also recommended that you bring this information with you as well if you will need to be seen by a healthcare provider):

  • Your name;
  • Your date of birth;
  • Your physicians name;
  • The name and dosage of the medication;
  • Your pharmacy’s name, location (city and street), and telephone number.

Lost Prescriptions

Lost Prescriptions

This practice provides prescriptions as are medically necessary and appropriate in your treatment. It is your responsibility to promptly fill the prescription. Should the prescription become lost, or you have moved to a new pharmacy, and a replacement is necessary, you will need to schedule an appointment.

Please note there is a $25.00 fee that must be paid before the replacement prescription is provided.

Referrals

Referrals

Some health plans require referrals for you to see a specialist.

If you are a new patient and have been referred to our office with a medical condition by another physician, you may be required to provide us with a referral. If you arrive at our office without a referral and one is required, you will be asked to reschedule your appointment for another day. New patients are asked to pre-register, and provide their insurance benefit information (if any) in advance of your first appointment. This allows us to serve you better, by helping to prevent the inconvenience of rescheduling and/or any unexpected costs due to services that your insurance benefits may not cover.

If you are referred to a specialist by one of our physicians, we will schedule the appointment for you based on your needs and availability.

If you plan to see a specialist unrelated to your OB/GYN health you must obtain the referral from your primary care physician (PCP). If you do not have a PCP and would like to have one, then we suggest the following options:

  • Call our office to request a recommendation;
  • You are also welcome to inquire if a healthcare provider at Grace Women's Clinic has the availability to act as your primary care physician.

Office Hours:

Monday - Thursday

8:30 AM - 4:30 PM

Friday

8:30 AM - 12:30 PM